REFUND & RETURN POLICY

Refund Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at contact@mdrnrockstars.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at contact@mdrnrockstars.com.

Return Eligibility To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
• Due to health and safety concerns during the recent pandemic, any item that has been opened will not be accepted for a return.
• You will need to provide a receipt or proof of purchase.

Return Process Please note that returns will need to be sent to the following address: 2401 E Rio Salado Pkwy, Tempe, Arizona, Unit 1160, 85288.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

Exceptions / Non-returnable Items Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, returns on sale items or gift cards are not accepted. If you have questions or concerns about your specific item, please get in touch at contact@mdrnrockstars.com.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at contact@mdrnrockstars.com.